Casona Moya

Hotel muy bien ubicado con un patio interior muy agradable.

I booked a room at Casona Moya through one of the biggest booking platforms. The ad was accompanied by details and pictures. I paid for a large, comfortable double room with a bathroom for the use of one person but the room I was given upon arrival was nothing like described. It was super tiny, had no windows (!), no ventilation whatsoever, there were insects on the walls and in the air, a TV rack with no TV, no place to hang a jacket, no wardrobe, no sofa; even though it was all listed on the booking platform. There was a walk-through bathroom in my room with a second (not lockable, see through) door leading to another room where one of the relatives, I suppose, lived and watched loud TV. In a nutshell, what was written in the ad was pure science fiction and I felt tricked with what I was being offered. Upon my request, the owner, Mr Moya, agreed to change my room but the alternative room I was offered was even further detached from the false advertising on the internet. The owner started getting frustrated, I reckon, and when I asked for some time he started texting me on Whatsapp insulting me and saying that I was not able to appreciate a real beauty of a XVI century casona (falsely being presented on the internet in the first place). With no reaction or decision on my end, Mr Moya wrote that there were plenty of accommodation in the centre, I was free to search for something else and that he would gladly cancel my booking for free. So basically, before I was able to make a decision about what to do, I was being uninvited from Casona Moya. After these rude messages, I had no choice but to pack my heavy bags, leave and go search for somewhere else to stay. All in all, I have travelled and stayed at various types of accommodations around the world but I, honestly, never came across such a rude, dishonest host as Mr Moya. I am quite surprised the accommodation has, supposedly, such good ratings (friends?family?). I felt extremely uncomfortable at the property (the short time I spent there) and I am writing this review hoping other travellers will avoid the unpleasant disappoin**ent.

Close to town